SDI identified the major issues by communicating with stakeholders and interviewing high-level management. Interviews and investigations further identify the critical issues and communication targets related to sustainable management. Interviewees include agencies related to environmental protection, health and safety, R&D, procurement, quality assurance, human resources, public relations, customer service, legal affairs, financial affairs and charity foundation. Internal and external communication platforms are established to address the critical issues, solidify SDI’s vision on sustainability and enhance communication with the stakeholders for mutual development.
| Stakeholders |
Issues |
Communication Management |
| Employees |
- Health and safety
- Health care and management
- Food safety
- Company provided recreational activities
- Employee training
|
- Training and drills to improve professional skills.
- Conduct internal communication with internal memos or announcements.
- Labor Safety Committee supervises the safety and healthcare.
- Conduct bilateral communication through E-newsletter, email and telephone.
- Employees express comments and suggestions through the staff comment form.
- Conduct performance interview to provide necessary assistance.
- The trade union may assist with communication. Employee Welfare Committee and Labor Management Committee conduct bilateral communication.
- Protect employee health with annual physical checkups.
- Provide group insurance to provide better care for the employees and their families.
|
| Investors |
- Corporate governance
- Financial performance
- Innovative management
- Environmental protection
- Business continuity management
|
- Hold annual shareholder’s meeting during mid-year and provide complete financial information, future directions and communication.
- Establish a service hotline to maintain positive and long term interaction with investors.
|
| Clients |
- Innovative management
- Customer relations management
- Labor index
- Patent laws and international certification
|
- SDI received TS16949, BSI ISO-14001 EMS, BSI OHSAS18001 and IECQ HSPM-QC080000 certifications, which is a testimony of its international recognition on product quality and environmental protection mechanism.
- Conduct meetings with clients to communicate on issues including future prospect, product development, quality and delivery.
- SDI applies for patent owner claim scope statement, and provides international certificates and contracts to protect its patents.
|
| Suppliers |
- Product specification
- Inspection standards
|
- Provide technical drawings or product specifications to protect the intellectual property right.
- Provide quality inspection certification to protect the rights of both parties.
|
| Consumers |
- Environmental protection
- Product health and safety
|
- Regularly update the company website with news concerning environmental protection, health and safety.
- Regularly publish newsletters for the consumers and general public.
- Establish service hotline and online inquiry page as consumer services.
- Adopt product packaging and print advertising that comply with the standards.
- Regularly conduct marketing and promotion campaign as well as exhibitions.
|
| Media |
- Social care and charity
- Financial performance
- Green product management
|
- Regularly post social care and charity programs on the company website.
- Conduct regular shareholder’s meeting and provide complete financial information, future directions and communication.
- Conduct media interview from time to time.
- Publish the monthly revenues on the company website.
|
| General Public |
- Environmental protection
- Public safety
- Social care and charity
- Water resources management
- Recruitment
|
- Give back to the community regularly and participate the community development meetings
- Arrange for local residents and officials to conduct visit and communication at the plant.
- Regularly inspect environmental sanitation.
|
| Organizations |
|
- Regularly post social care and charity programs on the company website.
- Assist the schools, government and companies with the visit.
- Regularly conduct volunteer service programs.
|
| Governmental Agencies |
- Governmental Agencies
- Environmental protection
- Labor rights
- Political and economic exchange
- Energy and resource management
|
- Conduct random on-site check for compliance.
- Conduct on-site visits.
- Issue paperwork to corporations to provide assistance for various affairs.
- Conduct on-site labor inspection.
- Conduct exchanges and mutual learning through corporate visits.
|
| Academic Institutions |
- Industry-academia cooperation
- Corporate visit
|
- Conduct industry-academia cooperation programs.
- Participate in technical seminars.
- Participate in technical seminars.
|
Address：260,Sec2,Chang Nan Road,Chang Hua,Taiwan 500 R.O.C.
(04)7383991